EBS Senior Support Analyst (O2C)

5+ years of hands-on experience supporting Oracle E-Business Suite R12 within the Order to Cash (O2C) process area. - Strong functional expertise in at least one major O2C module, with working knowledge across Accounts Receivable, Billing/Project Billing, Project Costing, and Project Management. - Demonstrates a solid understanding of end-to-end Oracle EBS business processes, with the ability to analyze requirements, identify impacts, and support improvements. - Acts as a subject-matter leader, mentoring others and influencing solution quality through experience and judgement. - Applies appropriate decision-making authority to take ownership of outcomes and deliver effective end-to-end solutions. - Experience working within ServiceNow and Azure DevOps, with a strong understanding of ITSM/ITIL practices. - Well-developed analytical and problem-solving skills, including the ability to interpret data, identify patterns, and troubleshoot effectively. - Works independently to prioritize complex workloads, manage competing demands, and handle escalations effectively. - Excellent communication skills, able to engage effectively with both technical teams and business stakeholders. - Bachelor's degree in IT, Finance, Economics, or equivalent relevant experience. - Fluent English required; French an advantage (mandatory for Quebec-based roles). AtkinsRalis is a world-class engineering services and nuclear organization committed to transforming the world's infrastructure and energy systems. Together with industry partners, clients, and a global team of consultants, designers, engineers, and project managers, AtkinsRalis aims to engineer a better future for the planet and its people. As an EBS Senior Support Analyst (O2C), your role involves the following responsibilities:

Build and maintain strong relationships with Finance users and process stakeholders, ensuring clear communication and effective support outcomes. - Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Billing/Project Billing, Project Costing, Project Management), including diagnosing issues that span multiple modules and processes. - Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution. - Lead incident investigations, perform in-depth root-cause analysis, and drive permanent corrective actions across O2C processes, transactions, and accounting flows. - Support month-end and year-end closing cycles, ensuring stability, timely processing, and issue mitigation. - Monitor daily system processes, configurations, and integrity checks to ensure ongoing stability. - Participate in SIT, UAT, regression testing, and validation for patches, upgrades, and system enhancements. - Maintain high-quality documentation, including test scripts, tickets, troubleshooting guides, and knowledge-base content. - Collaborate with DBAs, developers, infrastructure teams, and external partners, including raising and managing Oracle Support Service Requests (SRs) where required. - Guide and support other coll