Sr. Director Customer Success - Assessment & Succession
Posted Apr 4, 2026
Key Responsibilities:
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Identify and manage multi-threaded relationships across client stakeholders, understanding their priorities and challenges, and connecting with broader Korn Ferry teams. - Create and maintain success plans with clear value drivers, timelines, and measures, acting as a thought partner to clients and driving product adoption and usage metrics. - Conduct quarterly business reviews, product roadmaps, and structured check-ins to ensure alignment and progress, while resolving issues and maintaining service continuity. - Leverage tools and data to identify areas of expansion or growth across accounts, qualify cross-Digital solution expansion opportunities, and drive renewals. - Lead by example in client success engagement, contribute to team discussions, onboarding, and training initiatives, and foster a sense of community among CSMs. - Build and establish an APAC A&S client community through user group events and executive roundtables, encouraging shared ownership of client success across internal roles. Qualifications Required:
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8 years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting. - Experience managing enterprise or global accounts in a matrixed organization. - Strong communication skills to engage executive-level stakeholders confidently. - Familiarity with CRM tools (e.g., Salesforce) and success metrics reporting. - Comfortable mentoring others and setting team norms through influence rather than hierarchy. - Background in HR tech assessment, SaaS, or consulting is preferred. Role Overview: As a Senior Director Customer Success Manager (CSM) at Korn Ferry Digitals A&S, your mission is to engage with and be the thought partner to high-value client accounts, ensuring measurable success through the effective adoption and usage of our solutions. You will manage a portfolio of clients, drive renewals, provide team leadership, and collaborate with various stakeholders to deliver value and drive growth. Key Responsibilities: