PSS Cash Booking and Settlement Process Expert

Within Payments & Settlement Services (PSS) we are constantly looking for ways to improve our customer's experience and create efficiencies in the processes. We are looking for a PSS Booking and Settlement Expert, within the Expert Team Cash and Liquidity Management (CLM) of PSS Operations. PSS provides Booking and Settlement Service to Financial Markets (FM), Group Treasury (GT), Lending, and Trade Finance business lines. The Team You will play a key role in global change initiatives, focusing on the design and testing of robust cash booking and settlement solutions. The solution must ensure accurate and timely booking and settlement of all payment-related transactions. In addition, you are responsible for the service management of Booking and Settlement: maintaining up-to-date service documentation for Booking and Settlement, ensuring transparent service performance reporting, and effectively managing service risks and issues. You will identify and gather both functional and non-functional business, architecture and IT requirements, design the to-be booking and settlement process flow in close co-operation with the stakeholders. You will be positioned hierarchically in the COO organizations, being part of the CLM expert team reporting to the CLM service owner. Key responsibilities Design & standardisation: Design, improve, and standardise global end-to-end booking and settlement processes, ensuring alignment with business, product, legal, and control frameworks. Stakeholder management & requirements translation: Engage with business, architecture, and IT stakeholders to capture needs and translate them into clear functional and non-functional requirements. Solution design & analysis: Analyse processes, data, and system flows to define robust booking and settlement solutions and articulate trade-offs to stakeholders. Service management: Maintain service documentation, monitor and report on service performance, and proactively manage risks, issues, and control effectiveness. Change delivery ownership; Drive end-to-end change implementation, from requirements and design through testing and go-live. Testing & validation: Define test scenarios and validate that IT solutions meet business requirements and ensure accurate booking and settlement outcomes. Who are we looking for You bring 5 - 8 years of experience with end-to-end processes related to high-value payments originating from Trade Finance, Lending, or Financial Markets. You have a strong track record in analyzing complex business processes and identifying suitable solutions related to payment booking and settlement. You have a solid understanding of payment booking processes, including nostro, mirror nostro, and internal settlement accounts (ISA). You have in-depth payments domain expertise combined with a solid understanding of system integrations. You are a self-starter and a strong team player, able to take ownership while empowering others to deliver. You excel at delivering change in complex stakeholder environments. You have (international) experience in complex organizations and maintain a strong, holistic view of ING's business processes, risks, and associated controls. You possess excellent communication and advisory skills, with the ability to present effectively across different audiences and seniority levels, both formally and informally. You demonstrate strong analytical, influencing, and continuous learning capabilities. You are professionally skeptical, solution-oriented, and have attention to details. You show emotional resilience and confidence: you adapt quickly to new environments, remain calm, and perform under pressure. You communicate openly and honestly, act as a trusted sparring partner, and actively give and receive constructive feedback. You hold an academic or Master's degree in Finance, Economics, or a related field. Rewards and benefits We want to make sure that it's possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include: 25-28 vacation days depending on contract Pension scheme 13th month salary 8% Holiday payment Hybrid working Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues About us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions? Please visit our Frequently Asked Questions section to find some answers on questions you might have. If you're questions are not answered, you can also contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the 'Apply' button. We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we're more than just a workplace – we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We've got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!