VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! ---
What You'll Do:
Greet clients and patients warmly and professionally — you're the first impression, and it matters
Schedule appointments and procedures accurately using ezyVet
Keep the front desk and lobby clean, organized, and welcoming
Assist clients with check-in and check-out, review invoices, and process payments
Answer phones and respond to emails with clarity, empathy, and efficiency
Help update and manage client records with attention to detail
Work collaboratively with the team to ensure smooth daily operations
Perform end-of-day reporting and payment reconciliation
What We’re Looking For:
A kind, respectful communicator who’s confident and calm under pressure
Strong organizational skills and a keen eye for details
Prior customer service experience — veterinary or medical is a plus
Experience with ezyVet is helpful, but not required
A professional appearance and demeanor (personality and individuality always welcome!)
Someone who values diversity, inclusion, and being part of a truly supportive team
What We Offer:
Competitive compensation based on experience
Full or part-time scheduling options
Health insurance for eligible team members
A collaborative, friendly work environment that supports growth and individuality
A team that takes care of each other — and loves what we do
At Fairfax Animal Hospital, we take excellent patient care seriously — but not ourselves. You’ll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work — whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents. This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you’re skilled, kind, and know how to keep things running smoothly — we’d love to meet you. Ready to Learn More?
We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.
