Solution Lead

The Role

As a Solutions Lead at Summation, you will be the champion for our customers, owning the success of our deployments and serving as the primary point of contact. You will be responsible for building the relevant financial and operational models to ensure that customers can effectively leverage the platform for their unique business challenges. You will also synthesize customer insights to inform our product roadmap. This role is ideal for someone who thrives at the intersection of technology, customer engagement, and business strategy. ## Key Responsibilities

• Customer Engagement: Be the advocate and champion for our customers, deeply understanding their needs and owning the success of their journey with Summation. Ensure that they are fully supported and that their objectives are met at every stage of deployment and beyond. - Solution Design and Delivery: Partner with Product & Engineering teams to design, implement, and deploy tailored solutions that meet customer-specific business planning and analytics requirements. - Project Leadership: Lead complex projects from conception to implementation, ensuring successful delivery of solutions that align with customer objectives and business needs. - Feedback-Driven Innovation: Act as a liaison between customers and Summation's Product & Technology teams, synthesizing insights from customer interactions to inform our product roadmap and drive innovation. Ensure that the feedback gathered is translated into actionable improvements and new features that enhance the customer experience. ##