Senior Solutions Architect - AI & Platforms SME

You will be operating as an AI SME with a focus on Platforms

Lead technical discovery, architecture design, demos, and end-to-end evaluations (POC/POV) to validate GitLab as the preferred agentic, AI-powered DevSecOps platform for prospects and customers. - Drive AI-focused solution strategy as the team’s AI subject matter expert, including competitive positioning and business value justifications. - Own the technical strategy and influence Customer Success Plans for assigned accounts, acting as the “technical CTO” to guide multi-team, multi-year transformation initiatives across the DevSecOps lifecycle. - Collaborate with Sales, Customer Success, Product Management, Engineering, and Marketing to shape account strategies, inform territory planning, and ensure successful platform adoption. - Provide advanced technical guidance during the pre-sales cycle, including tender and audit support, workshop design, and solving complex integration and implementation challenges. - Serve as the voice of the customer by translating real-world feedback into product requirements, documentation improvements, and roadmap input, especially for AI, security, and platform capabilities. - Create and share reusable technical assets such as reference architectures, working examples, best practice guides, and internal enablement content to scale impact across regions. - Mentor other Solutions Architects, contribute to global initiatives for the Center of Excellence, and act as an external industry authority through thought leadership, standards participation, and ecosystem relationships. ## What you’ll bring

Expert resonance for the most strategic aspects of GitLab’s product and customer personas while empowering the field with domain knowledge. - Deep hands-on expertise with AI, such as designing or implementing AI-powered solutions, advising on AI adoption, or acting as an AI subject matter expert for customers or internal teams. - Experience in technical pre-sales, software consulting, or similar roles where you connect complex technology to business outcomes. - Practical background in modern software development or operations, including CI/CD, DevSecOps practices, and related tooling. - Knowledge of cloud computing concepts and architectures, and how cloud services integrate into secure, scalable application delivery. - Ability to design and explain technical architectures that span multiple teams and phases of the software lifecycle, from planning through monitoring. - Skill in leading technical evaluations and workshops (for example, proofs of value or solution design sessions) with diverse stakeholders, from engineers to executives. - Strong communication, relationship-building, and stakeholder management skills, with the ability to act as a trusted advisor and customer advocate across sales, product, and engineering teams. - Openness to learning and growth, with experience building new skills over time; candidates with transferable experience in adjacent domains (for example security, data, or cloud architecture) are encouraged to apply. #### How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave