Posted Dec 11, 2025
KICK OFF PERIOD
Be willing to put in the hard work required and be hungry enough to go through the kick off. - Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill. - The ability to take feedback and implement it fast. - Finish the work to the fullest with quality and on time. - Perseverance. - Remember and learn from the repetitive doing of the exercises. ONBOARDING
Align with the team and contribute to the team called Brain Trust for Ideas across clients. - Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist. - Ability to organize, prioritize, and manage multiple tasks with great attention to detail. - Upkeep of data integrity of your clients across Statlas and other tracking tools. - Be responsible for the execution of the Prophit system for your clients
Building an Email Forecast for your clients
Utilizing a Growth map using the Prophet System
Data Analysis required during analysis of past campaigns and flows etc
Marketing calendar alignment and upkeep with clients
The Monthly Execution and Actualisation vs the Forecast. - You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs. - Combine data analysis and feedback from clients to develop strategic plans for the future. - When it's time to pivot you are among the first early adopters
Take a lead in situations that present any obstacle to execution. - An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions. - Responsible for the implementation of CTC's Email and SMS best practices
Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics. - Upkeep and management of our ideologies and processes throughout the account. - Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets. - Implementing tests in your accounts in an effort to beat your best-performing campaigns. ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK
Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters. - Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
Ensuring alignment with the client vs the forecast & strategy
Ensuring above benchmark client satisfaction rate feedback
Ensuring following the Prophit system execution to 100% within the timeline required. - Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail. Client Communication
You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines. - Responsible for sending daily performance updates to the client
Ensure alignment across Strategy and Forecast with the client for every week of the month. - Providing weekly updates via Slack. - Report where required, collaborating with Growth Strategists and Media Buyers. CONTRIBUTING BACK
Contributing your learnings back to the system for feedback and continuous improvement. - Contributing & collaborating in ideas and learning across teams. - Contributing to ideas and learning in future company content production. #### NEXT-LEVEL SKILLS
Communication Skills
Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders. - Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence. - Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making. Great Data Analysis skills
Strong raw talent for data analysis, with an eagerness to learn and improve. - Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience. Past Experience
Historical expertise that compounds to bring a well-rounded perspective and adds value to the role. - A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc. Critical Thinking
Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems. - Naturally adept at dissecting issues and proposing practical, impactful solutions. Impact
Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry. - Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact. - Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.
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