Posted Mar 11, 2026
Responsibilities:
Day-to-Day IT Operations & Support
• Serve as the primary IT point of contact for all employees, managing helpdesk tickets, troubleshooting hardware/software issues, and ensuring timely resolution of support requests • Administer and maintain core IT infrastructure including Windows/macOS endpoints, cloud services (Microsoft 365, Azure AD/Entra ID), networking equipment, and office A/V systems • Manage user accounts, access permissions, and identity lifecycle (onboarding, offboarding, role changes) across all enterprise platforms • Maintain hardware inventory, procurement, and asset lifecycle management for laptops, peripherals, and office equipment • Monitor system health, uptime, and performance using observability and alerting tools
AI-Powered Automation & Process Innovation
• Identify, design, and implement AI-driven automations to eliminate repetitive IT tasks (e.g., automated provisioning, self-service password resets, intelligent ticket routing, AI-powered knowledge bases) • Leverage AI and scripting tools (PowerShell, Python, Bash, Power Automate, n8n, or similar) to build workflows that reduce manual intervention and accelerate response times • Stay current with AI advancements in IT operations and proactively recommend tools and strategies to leadership
Disaster Recovery, Security & Business Continuity
• Design, implement, and regularly test disaster recovery (DR) and business continuity plans, including backup strategies, failover procedures, and recovery time objectives • Manage backup solutions across cloud and on-premises environments, ensuring data integrity and compliance with retention policies • Implement and maintain security best practices including endpoint protection, MFA, conditional access policies, vulnerability patching, and security awareness training • Conduct periodic security audits and risk assessments, remediating findings and documenting compliance posture • Coordinate with external vendors and managed security providers as needed
Enterprise IT Initiatives & Strategic Projects
• Lead and execute enterprise IT projects such as SaaS platform rollouts, infrastructure migrations, network upgrades, and system integrations • Develop, document, and maintain IT policies, procedures, and standard operating procedures (SOPs) that scale with the organization • Evaluate new technologies and vendor solutions, preparing business cases and recommendations for leadership • Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their technology needs and deliver solutions • Manage IT budgets, vendor relationships, and software licensing to optimize cost and value
Requirements & Qualifications
Must-Haves:
• 5–8 years of experience in IT systems administration, IT operations, or a related technical role • Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID/Azure AD) • Proficiency in scripting and automation (PowerShell, Python, or Bash) with a proven track record of automating IT workflows • Experience with endpoint management tools (Intune, JAMF, or similar MDM solutions) • Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewall configuration, TCP/IP) • Demonstrated experience designing and testing disaster recovery and backup solutions • Familiarity with security frameworks and best practices (CIS benchmarks, NIST, or ISO 27001) • Excellent communication skills—able to translate complex technical concepts for non-technical stakeholders • Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
Nice-to-Have
• Experience with AI/ML tools for IT operations (AIOps platforms, Claude integrations, AI-powered monitoring) • Cloud certifications (Azure Administrator, AWS SysOps, or equivalent) • Experience in a startup or scale-up environment where wearing multiple hats is the norm • ITIL certification or experience with IT service management frameworks • Experience managing SaaS integrations and SSO/SCIM provisioning
PERKS AND BENEFITS:
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