IT Operations Lead
Not specified
Posted Mar 11, 2026
Responsibilities:
Day-to-Day IT Operations & Support
• Serve as the primary IT point of contact for all employees, managing helpdesk tickets, troubleshooting hardware/software issues, and ensuring timely resolution of support requests • Administer and maintain core IT infrastructure including Windows/macOS endpoints, cloud services (Microsoft 365, Azure AD/Entra ID), networking equipment, and office A/V systems • Manage user accounts, access permissions, and identity lifecycle (onboarding, offboarding, role changes) across all enterprise platforms • Maintain hardware inventory, procurement, and asset lifecycle management for laptops, peripherals, and office equipment • Monitor system health, uptime, and performance using observability and alerting tools
AI-Powered Automation & Process Innovation
• Identify, design, and implement AI-driven automations to eliminate repetitive IT tasks (e.g., automated provisioning, self-service password resets, intelligent ticket routing, AI-powered knowledge bases) • Leverage AI and scripting tools (PowerShell, Python, Bash, Power Automate, n8n, or similar) to build workflows that reduce manual intervention and accelerate response times • Stay current with AI advancements in IT operations and proactively recommend tools and strategies to leadership
Disaster Recovery, Security & Business Continuity
• Design, implement, and regularly test disaster recovery (DR) and business continuity plans, including backup strategies, failover procedures, and recovery time objectives • Manage backup solutions across cloud and on-premises environments, ensuring data integrity and compliance with retention policies • Implement and maintain security best practices including endpoint protection, MFA, conditional access policies, vulnerability patching, and security awareness training • Conduct periodic security audits and risk assessments, remediating findings and documenting compliance posture • Coordinate with external vendors and managed security providers as needed