TouchBistro is looking for a strategic, hands-on leader to own how Customer Success operates at scale. This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers — and evolve it into a more intelligent, automated operating model. You’ll sit at the intersection of Customer Success, Product, Engineering, and Data — turning workflows into scalable systems and insight into action. Location: Toronto (Hybrid — 2 days/week in office)
What You Bring
10+ years in Customer Success Operations, RevOps, or Systems leadership
Deep experience owning end-to-end CS technology ecosystems
Proven ability to design systems aligned to real operational workflows
Experience working with data, analytics, and reporting ecosystems
AI/automation in business operations (practical application > theory)
Strong business acumen — understands how CS drives retention and revenue
Ability to prioritize for impact and cut through complexity
Comfortable in a hybrid work schedule. Salary Range
$180,000—$200,000 CAD
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful. The Perks:
Generous Time Off Program
Health, Dental, and Vision Benefits
Flexible Health and Wellness Plan
Parental Leave & top up
Employee Assistance Program
Professional Development
Volunteer Program
Monthly Lunches
About Us
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience. TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
