Field Risk & Internal Control Officer (South East)

Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior. - Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies. - Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format. Risk-Based Data Review

Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags. - Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness. - Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams. Internal Control Testing

Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding). - Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance. - Collaborate with process owners to roll out improved monitoring tools and corrective measures. Reporting & Escalation

Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps. - Maintain secure logs of field engagements, complaint resolutions, and closed investigations. - Contribute to quarterly risk dashboards and field control assessments for management and board reporting. Stakeholder Liaison

Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees. - Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence. - Provide risk insights to performance, disciplinary, or compliance processes where applicable. Candidate Profile