Posted Apr 15, 2026
As a Customer Support Lead at TEBillion, located in Dubai, your role will involve managing day-to-day customer support activities to ensure high levels of customer satisfaction. Your responsibilities will include providing technical support, analyzing support processes to improve efficiency, and guaranteeing customer delight. You will be the key point of contact for both Sales and Customers during onboarding and renewal processes. Your expertise in handling customer queries, complaints, and Wishlist will be essential in reducing customer churn and maintaining excellent customer management. Key Responsibilities:
Qualification Required:
6+ years of experience in Customer Account Management and Growth, Service, and support
Excellent written and verbal communication, interpersonal, and negotiation skills
Understanding of ERP/CRM software products, SaaS, Cloud software
In-depth knowledge and experience of Software Implementation/demonstration and training to end-users
Expertise in handling customer queries, complaints, Wishlist
Strong team player, customer-focused, and logical thinker
Experience in account management and customer support primarily in SaaS products or services
Technical skills for troubleshooting and resolving issues independently or with a team
Ability to persuade customers to adopt new technologies or adjust the tool to their needs
Enthusiastic about working in a start-up, driven, and results-oriented culture TEBillion provides technology-driven solutions aimed at optimizing business processes through automation, digitization, and integration. Their business automation and Customer Relationship Management (CRM) software, TEB Apps, is designed to boost conversion rates, accelerate growth, and enhance revenue, making it an exciting company to be a part of. As a Customer Support Lead at TEBillion, located in Dubai, your role will involve managing day-to-day customer support activities to ensure high levels of customer satisfaction. Your responsibilities will include providing technical support, analyzing support processes to improve efficiency, and guaranteeing customer delight. You will be the key point of contact for both Sales and Customers during onboarding and renewal processes. Your expertise in handling customer queries, complaints, and Wishlist will be essential in reducing customer churn and maintaining excellent customer management. Key Responsibilities:
New Customer onboarding, training, and Go live
Growing Renewal/Retention, upselling, and cross-selling
Reducing customer churn with excellent customer management and support
Providing feedback and insights from customers to Management and other teams for improvements
Revenue generation through renewals, upsells, and cross-sells, as well as identifying new market areas
Tracking and monitoring customer status, progress, and growth
Creating and sharing educational resources, training, Product demos, and best practices
Leading and coordinating with a team of Technical Support executives
Qualification Required:
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