Customer Support Associate, Bilingual - Greek (Starlink)

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluent in English and Greek

PREFERRED SKILLS AND EXPERIENCE:

• Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it

• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations

• Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive

• Strong attention to detail and time management skills. You take pride in your craft

• Willingness and ability to flex weekend and night shift hours as needed to support our growth

• Experience in a training, learning and development, analytics, service design, vendor management, or content management role

• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment

• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. ADDITIONAL REQUIREMENTS:

• Must be available to work scheduled shifts, including holidays

• Must be available to work overtime hours and/or weekends as needed

• This is not a remote position and will require relocation if not already local to the Redmond, WA area

• After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts:

• Shift Alpha: Monday - Thursday 12:00 AM - 10:30 AM PST

COMPENSATION AND BENEFITS: