Agentic Builder

Technical Floor

• Advanced prompt engineering — systematic, versioned, regression-tested. You've shipped prompt chains that survive contact with real users, not just demo data. - Proficient with no-code/low-code automation tools at the complex end of the spectrum: multi-step workflows, conditionals, error handling, loops. - API literacy without hand-holding: read docs, handle OAuth/API keys, parse JSON, paginate, retry, respect rate limits. - Understands data shapes and how poorly formatted output breaks downstream steps. - Can read, lightly edit, and debug code (Python, JavaScript) produced by AI coding assistants. - Familiar with LLM concepts: context windows, temperature, tool use, structured outputs, RAG basics. - Eval and observability mindset: You instinctively reach for an eval harness before a workflow goes live. You know that "it worked when I tested it" is not a release criterion. - Cost awareness: you can estimate token cost per run, spot a workflow that will bankrupt itself at scale, and choose model tier (Haiku/Sonnet/Opus or equivalent) deliberately. Systems & Process Thinking

• Thinks in workflows, not tasks — naturally maps processes end-to-end before touching a tool. - Comfortable designing for failure: edge cases, fallback paths, and human escalation. - Can scope what should and shouldn't be automated — knows when a human decision is irreplaceable. Domain Translation

• Can sit in a business team conversation and extract the automatable signal from the noise. - Understands enough about functional operations (finance cycles, campaign pipelines, hiring workflows, CS escalations) to build for how teams actually work, not how they say they work. - Can explain why something works (or doesn't) to people who don't code — without talking down to them or hiding behind jargon. Governance, Risk & Security Literacy

• Recognize when a workflow touches personal data, financial data, customer data, or regulated content and route to central governance before shipping, not after. - Understand basic threat surface: prompt injection, data exfiltration via tool calls, over-permissioned agents, secret handling. - Comfortable with audit trails, access scoping, and "least privilege" defaults. Delivery & Ownership

• Ships working solutions — demonstrates bias toward done over perfect, with a clear standard for what 'done' means. - Owns outcomes, not just outputs — follows through on whether the automation is actually being used and delivering value. Collaboration & Influence

• Earns trust quickly within business teams by demonstrating domain curiosity and delivering fast. - Comfortable operating as a change agent in teams that may be skeptical — wins people over through results, not persuasion. - Knows when to escalate and involve central engineering — and how to hand off cleanly. ### What We Offer

• International and fast-paced environment

• Unlimited Paid Time Off

• Sick Days & Community Service Days

• Multisport card

• Maternity and Parental Benefit

• Chance to work with the world's biggest brands at the CX tech leader

• Agile and open-minded culture, with high levels of trust and flexibility

• Opportunity for professional growth and development

• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas

• Flexible working environment

• Internal tech talks, Udemy courses, and workshops

• Meetups & conferences

• Possibility to work from offices in Prague (Karlin), Brno (Impact Hub), Pilsen (Roudná), or remotely within the Czech Republic

• There's more as well! Speak with us to find out all the details! Accommodations are available upon request at any stage of the recruitment process.*