Posted May 15, 2026
As Customer Success Manager - Renewals, you’ll own the end-to-end renewal motion for Yoodli’s high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less). This is a fast-growing book with rapidly increasing transaction volume—you’ll be the person who builds the rhythm, runs the plays, and closes the deals. This role is cadence-driven and transactional. You’ll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close. Along the way, you’ll handle pricing negotiations, contract restructuring, and the occasional save conversation, all while keeping your pipeline tight and your forecasts accurate. This is a commercial, execution-oriented seat where success is measured by on-time renewal rates, retention dollars, and pipeline hygiene. You’ll thrive here if you move fast, love process, and get energy from closing a high volume of transactions. This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week. ###
Own the full renewal lifecycle for a high-volume book of business.
Build repeatable motions that keep pace with a rapidly growing transaction volume.
Collaborate across teams to protect and grow revenue.
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