Customer Service Specialist III | Campinas/SP

Position: Customer Service Representative Work Location: Campinas/SP Work Model: Hybrid Main Activities: Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner. Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to ensure complete customer satisfaction. Address customer concerns with an ownership mindset to identify root causes and communicate with key stakeholders to prevent similar issues. Key Responsibilities: Serve as the primary point of contact for the Sales Team regarding all matters related to the order and distribution process. Process orders promptly and record any special instructions. Provide accurate and timely daily reports to ensure the order-to-cash process is fulfilled. Actively participate in relevant meetings to identify ways to improve service for internal and external customers. Technical Requirements: Fluency in English with excellent written and verbal communication skills. High school diploma or equivalent; college degree and/or bachelor's degree preferred. Over 5 years of relevant professional experience in Customer Service and/or Account Management preferred. Computer proficiency (SAP, Salesforce, Microsoft Office, Gmail, and Google Docs). Ability to be punctual and work full shifts. Access to high-speed internet for occasional remote work. Ability to work on local holidays to support North American business operations. Behavioral Requirements: Proactivity Assertive communication Organization and discipline Ethical conduct and Integrity About Solenis We are a chemical company committed to solving complex challenges in water treatment, process improvement, and hygiene for customers in the consumer, industrial, institutional, food and beverage, and pool and spa water markets. We do this through people, expertise, and technology. We are a global leader in the production and application of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including the consumer, industrial, institutional, food and beverage, and pool and spa water markets. Our mission is to be a trusted partner and deliver value by solving operational and sustainability challenges with the right people, the right expertise, and the right technology—offering solutions that help preserve natural resources and promote cleaner and safer environments. At Solenis, you'll find an excellent work environment with autonomy, challenges, and growth opportunities. We value diversity and are continuously working to become a more diverse and inclusive company every day, which is reflected in our recruitment processes. We emphasize that everyone is welcome, regardless of gender, race, sexual orientation, gender identity, age, disability, or any other characteristic. The selected candidate must demonstrate exemplary work ethics and high standards of integrity. Come be part of the Solenis team! At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team. Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. Not seeing a role that best fits your career goals? Introduce yourself to our Talent Acquisition team with a brief note on how you believe you can best apply your skills and bring value to Solenis. Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.