Customer Retention Program Director

The Customer Health Program Director is a strategic, highly cross-functional leader and senior individual contributor responsible for defining, operationalizing, and continuously advancing the company’s approach to customer health, risk, and retention. This role owns the end-to-end Customer Health (CHE) program, churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively identify risk, quantify financial impact, and drive targeted actions to improve retention and expansion across the customer lifecycle. They will partner closely with Customer Success, Sales, Product, Finance, and Executive Leadership to ensure a unified,...