Business Intelligence Support Engineer

Company Overview Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we're a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods. We believe great flavor starts with great people. That's why we're committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences. Your Role in Synergy's Success We are looking for a Business Intelligence Support Engineer to join our BI team and take ownership of day-to-day support, troubleshooting, and front-end development across our Power BI environment. Working closely with Senior BI Developers, you will manage incoming requests and incidents, deliver targeted fixes, and build high-quality reports and data models that business teams can rely on. This is a role with genuine technical depth - strong Power BI capability is essential - and clear scope to grow across the broader Microsoft Fabric stack over time. How You Will Contribute Triage, prioritise, and resolve Power BI incidents, dashboard issues, and enhancement requests within agreed SLAs. Design and develop intuitive, performant reports and semantic models using Power BI, DAX, and Power Query, in line with established standards. Write and maintain SQL for curated datasets, including query optimisation and data quality validation. Define test cases, validate fixes, and document outcomes to ensure reliability and repeatability. Manage BI assets using Git-based version control, following branching conventions and contributing to deployment routines. Work directly with business stakeholders to clarify requirements, agree acceptance criteria, and communicate progress clearly. Document common issues, playbooks, and FAQs to support first-line BI queries across the wider IT team. Contribute to agile sprint sessions, maintain up-to-date tickets, and help refine backlog items into deliverable tasks. Monitor report usage and performance metrics, and recommend iterative improvements to user experience. Essential Requirements 3-5 years' experience delivering Power BI solutions, with strong DAX, Power Query, data modelling, and report design capability. Bachelor's degree in Computer Science, Information Systems, or a related discipline. Solid understanding of dimensional modelling and data warehouse concepts High level of accuracy and consistency across report design, calculations, and definitions Clear communicator - able to translate technical detail for non-technical stakeholders and capture actionable requirements Organised and proactive, with the ability to triage and prioritise effectively in a fast-moving environment Desirable Requirements Working knowledge of SQL Server, including joins, window functions, and stored procedures for analytics use cases. Familiarity with Azure Data Warehouse, Microsoft Fabric (Lakehouse, Pipelines, Notebooks, Models), or modern DevOps practices for BI. Our Commitment to our People We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams. We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets. Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment. Across our global organisation, we employ 1000 people in 8 countries – and we are growing. From production specialists to R&D experts, finance, quality, digital, marketing, sales and so much more, see what opportunities await you with Carbery and Synergy.