Merchandise Supervisor | Highmark Stadium

THE ROLE We are looking for a Fulltime Merchandise Supervisor to join our team. As a Merchandise Supervisor, you will assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast-paced and team-oriented environment! Opening in the 2026 NFL season, the New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will have state-of-the-art technology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future. ESSENTIAL FUNCTIONS Oversee inventory management and ensure proper inventory levels are maintained throughout Highmark Stadium to support operational needs. Supervise assigned staff by providing leadership, conducting performance evaluations, addressing disciplinary matters, and coaching employees to reach their full potential. Enforce and monitor strict cash-handling procedures to ensure accuracy, accountability, and compliance at all times. Set, communicate, and track employee performance goals; provide ongoing feedback, coaching, and development opportunities to drive continuous improvement. Assist in developing and implementing programs and initiatives designed to enhance the overall customer experience at Highmark Stadium. Coordinate visual merchandising and product displays, ensuring concession stands are set up to maximize customer engagement and sales. Maintain high standards of product quality and customer service while proactively identifying and addressing guest needs and concerns. Perform additional duties, tasks, and responsibilities as assigned to support stadium operations and business objectives. Complete other duties as assigned by management. Available to work non-traditional hours (Nights, Weekends & Holidays) SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older Strong attention to detail. Able to demonstrate flexibility and quickly adapt to changes. Ability to be self-motivated and work independently and work well as a team player. Ability to work in a fast-paced environment. Energetic, self-motivated, friendly personality, and excellent guest services skills are required Must be able to understand and communicate in English Ability to carry items weighing up to 50lbs Education, preferred qualifications, and/or experience 3 years of merchandise experience, preferred COMPENSATION Competitive salary of $22/hr, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to lift/move/maneuver up to 50 lbs. Constant standing, walking, bending, reaching and repetitive motions. Ability to work in all weather conditions. Exposure to loud noises (i.e., fireworks, voices, and audio systems), flashing lights, and extreme heat/cold LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.