Senior Microsoft Exchange Engineer

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description We are seeking a Microsoft Exchange Engineer to join our IT team and support our global enterprise email infrastructure. This role is responsible for deploying, maintaining, and troubleshooting Microsoft 365 Exchange Online, on‑premises Microsoft Exchange servers, and related messaging technologies. The ideal candidate will have strong technical expertise in enterprise messaging environments and the ability to support a large, globally distributed user base while ensuring reliability, security, and performance of the email platform. Key Responsibilities Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance. Provide troubleshooting and resolution to complex problems and issues. Provides global support of our messaging platforms including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users. Participate in rotational 24x5 shift support and 24x7 On-Call support for critical outages and issues. Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise. Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies. Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule. Required Qualifications Bachelor's degree in computer science, Engineering, or related field; or equivalent work experience. 5 to 7 years of experience as a Microsoft Exchange engineer or administrator. In-depth knowledge of Microsoft Exchange Online, Microsoft Exchange Server 2019, 2016, and or 2013. Ability to proactively monitor the stability and performance of the messaging infrastructures and take appropriate corrective actions prior to an incident or problem occurring. Experience with Active Directory, DNS, SMTP, and other email protocols and standards. Proficient in PowerShell scripting and process automation. Strong written and verbal communication skills. Preferred Qualifications Conceptual understanding of DMARC, DKIM, and SPF. Experience creating solutions using Microsoft Graph PowerShell SDK and or the Exchange Online management module. Experience with additional technologies including .NET Framework, JSON, REST, Outlook Add-in, transport agents. Experience with email security solutions such as anti-spam, anti-virus, encryption, and archiving. Certification in Microsoft Exchange or related technologies. Experience with Service Now or similar ITIL platform. Experience working in a highly regulated environment. Location Preferred location Noida and Gurugram. Shift This role will be required to support one or more of the following rotational shifts. 8:15 AM IST till 4:45 PM IST. 4:45 PM IST till 1:15 AM IST. 8:00 PM IST till 4:30 AM IST. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you. About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.