Manager, Customer Care & Technical Services - The Toro Company

The Toro Company has an opening at its office in Riverside, California, for a Manager, Customer Care & Technical Service position. What Will You Do? Manage specific product categories to maintain existing markets, while also identifying future product development and growth opportunities related to the core products. Drive new product development within this product group, establish technical product specifications, coordinate and track all activities with internal and with outside partner suppliers. Provide input into internal development projects and assist in planning sales volume, profit contribution and ROI. Direct administrative activities directly related to making products or providing services. Maintain technical data and support materials to assist distributors and end-users to provide input into development of marketing support materials. Lead and enhance after-sales support and customer care processes to ensure a superior customer experience. Administer and maintain the existing product line; perform monthly audits of sales volume and profits to identify areas for improvement. Define requirements for new products based on field input from distributors, sales force, and installers. Coordinate with R&D and manufacturing to ensure products meet expectations. Execute divisional product development plans, set specifications, establish cost goals, and monitor engineering projects. Develop or implement product-marketing strategies. Provide expert assistance with telematics and automation systems, including Lora, GPS, GPRS, and Wi-Fi technologies. Utilize advanced data analytics to improve customer care processes. Develop actionable reports using tools like Power BI or Tableau. Implement machine learning techniques (classification, decision trees, regression) to enhance customer solutions and improve decision-making. Utilize Python for algorithms and workflows, SQL for data manipulation, and develop optimization models. Apply supervised and unsupervised machine learning for AI-driven customer care solutions. Develop new product launch materials, sales collateral, training resources, and maintain competitive evaluations. Administer product training and maintain technical publications. Position requires 5% travel. What Do You Need? Requires Master's degree in Business Administration, Business Analytics, or Marketing. At least 2 years of experience (1) in a product management role; (2) in the agriculture industry and agricultural product development; (3) managing cross functional teams; and (4) in Power BI, Tableau, Python, and SQL. At least 1 year of this experience must include: (1) product or sales management within the drip irrigation industry; and (2) in data analysis and machine learning. Position requires 5% travel. The pay ranges from $95,493/year to $160,000/year. Toro Company offers standard benefits offered to full-time employees (which include medical, life insurance, 401(k), disability, paid sick leave, paid national holidays, and paid vacation). Qualified applicants should apply online by going to https://jobs.thetorocompany.com/ , or by sending resumes and cover letters to Sylvia Torres, Sylvia.Torres@toro.com. With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.