UX Researcher

2–3 years of experience in UX research, market research, or a similar field where you've had to understand human behaviour. - A solid grasp of basic research methods (you know the difference between a survey and a deep-dive interview). - Comfortable using digital tools and keen to master new ones (like Maze, Typeform, or Google Forms). - Strong analytical thinking—you enjoy connecting the dots and finding patterns in information. ### Preferred qualifications

An interest in fintech and how digital products are changing lives in Africa. - Previous experience in a startup or fast-paced environment. - A background in social sciences, psychology, or design. ### What success looks like

Research projects run smoothly because the logistics and participant recruitment are handled proactively. - You become proficient in conducting foundational research sessions independently within your first 6 months. - The research repository is kept up-to-date, making it a "source of truth" for the product team. - Stakeholders consistently praise the clarity and helpfulness of the research documentation you assist with. Please submit a resume highlighting your research experience and outlining research methodologies, processes, and the impact of your work on user experience and business outcomes. Optionally, you may also include a PDF portfolio with case studies that further illustrate your research approach and results. While a portfolio is not required, it can provide additional insight into your end-to-end research thinking and influence on product direction. ### Our hiring process

Resume review: We look for strong experience that showcases your research process, methodologies, and impact. - Technical interview with a senior researcher: Deep dive into your experience, approach, and alignment with our mission. - Case study presentation: Present a research project to a panel, demonstrating your problem-solving, research craft, and strategic thinking. - Executive interview: Discussion with senior leadership about your growth potential, influence, and ability to drive user and business success.