Senior Manager, Product Support

What You’ll Do

We're looking for a Senior Manager, Product Support to join our Support team. In this pivotal role, you'll lead, mentor, and scale our Product Support function, directly impacting our customer experience and aligning support strategies with our broader company goals. You'll be a key leader within the Customer Experience organisation, collaborating closely with senior leaders across Product, Engineering, and Operations to ensure our support strategies are in sync with product direction and customer needs. You'll manage a team of high-performing support professionals and managers, fostering a culture of inclusion, accountability, and continuous improvement. ## Responsibilities

What You Bring To The Team

• Proven experience managing managers and growing high-performing teams
• Demonstrated success in leading strategic, cross-functional initiatives
• Analytical, organisational, and budget management skills
• Excellent communication and influencing skills across all levels of an organisation
• Passion for creating inclusive, values-driven team cultures
• Experience in SaaS or tech environments preferred

What We Offer

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia! Please note that non-accommodation requests to this inbox will not receive a response.**

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