Solutions Engineer

Responsibilities

• Provide technical and operational support to sales during the client pre-sales phase of the engagement process. - Document client solution requirements concisely and accurately using provided tooling, ensuring full clarity for product and implementation teams. - Work with Product Owners to complete high-level client requirements for input into product development requests. - Provide input into client implementation schedules, ensuring all requirements are delivered for the client. - Manage client expectations in line with product and functionality release schedules. - Report on the progress and overall health of assigned client projects. - Manage the client relationship from pre-sales phase through to project launch. ## Requirements

• 4+ years’ experience in a solution engineering role or a relevant sales and technical client support role within an ecommerce or development environment. - Bachelor’s degree in Business, Technology, Engineering, or a related field. - Knowledge of B2C ecommerce solutions, processes, and technology, including web stores, payments, and distribution platforms. - Strong communication and stakeholder management skills, with the ability to effectively partner with both internal teams and external clients. - A structured approach to specification, documentation, and planning. - Ability to lead consultative workshops with clients to determine the best-fit solution. - Proven capability to handle and set realistic client expectations.