Service Operations - Production Engineer Support, Associate

Key Responsibilities:

• Lead by example to drive proactive continual improvement by automating manual work, monitoring improvements, and maintaining platform hygiene. - Conduct technical analysis of the Production platform to identify and resolve performance and resiliency issues. - Participate in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. - Update the RUN Book and KEDB as required and participate in all BCP and component failure tests. - Understand the flow of data through the application infrastructure to provide effective operational support. - Monitor events and manage them via a 24x7 workbench, ensuring compliance with knowledge management practices. - Collaborate with team members to identify training needs and improve incident resolution processes. Qualifications Required:

• Recent experience in applying technical solutions to enhance production environment stability. - Proficiency in operating systems like UNIX and Windows, middleware technologies, database environments, automation, monitoring, and data analytics tools, as well as scripting languages. - Familiarity with incident and project management tools such as Service Now, JIRA, and ITIL Service Management framework. - Strong problem-solving and communication skills, with the ability to work effectively in virtual teams. - At least 7 years of experience in IT, preferably in controlled production environments or Financial Services Technology. - Exposure to Service Operations, Development, Global Transaction Banking, end-to-end application support, and best practice service contexts. - Knowledge of DevOps, Scrum, SRE concepts, and GCP would be beneficial. - Experience in disaster recovery, release and deployment activities, SLA and OLA management, and working with agile methodologies. Additional Company Details (if provided): The company aims to foster a culture of continuous learning and development, offering coaching and support to help employees excel in their careers. They promote a positive, fair, and inclusive work environment where employees are encouraged to act responsibly, think commercially, take initiative, and collaborate effectively. For further information about the company, please visit their official website. Role Overview: You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. Your primary responsibility will be to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements, and ensuring platform hygiene. You will also be responsible for training and mentoring new and existing team members, supporting issue resolution, and preparing reports and meetings. Your role will involve ensuring all BAU support queries from the business are handled promptly, resolving incidents and problems within the team, and driving a Continuous Service Improvement approach to enhance system availability. Key Responsibilities: