Senior Director, Customer Experience Strategy & Programs
Bellevue, WA, USAEst. $188K – $268K
Posted May 22, 2026
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. We are looking for a Senior Director, Customer Experience Strategy & Programs to join Smartsheet’s Customer Excellence leadership team. This role will be at the center of defining and scaling Smartsheet’s end-to-end Customer experience as the company continues to grow and serve increasingly complex customers. You will lead the strategy, design, and execution of global Customer Excellence programs that drive adoption, retention, and customer value at scale. This is a high-visibility, high-accountability role that partners closely with senior leaders across Product, Sales, Revenue Operations, and the Executive Team to shape the future of Customer Excellence at Smartsheet. You will report to the . This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.