Customer Support Analyst

As a Senior Analyst in the Insurance Process (US Shift), you will play a crucial role in managing client accounts and key stakeholders. Your responsibilities will include acting as the primary point of contact for the US onshore branch, conducting end-to-end policy renewal activities, handling the complete policy lifecycle, providing benefits advisory services, resolving queries efficiently, and collaborating with internal teams. It is essential to ensure adherence to US Health Insurance guidelines and compliance standards. To qualify for this role, you must have a minimum of 5+ years of experience in the International Voice Process, preferably in Insurance, Banking, or Healthcare Voice. Additionally, you should possess strong stakeholder and client management experience, exhibit a stable CV with no frequent job changes, demonstrate excellent communication and organizational skills, and be willing to work in US Shifts. The compensation for this position can go up to 10 LPA. In the Investment Banking Semi Voice Process as a Fraud Investigation Specialist, your main responsibilities will revolve around investigating and resolving fraud-related cases, analyzing transaction patterns, interacting with customers via voice and email, ensuring compliance with banking regulations, and maintaining accuracy while meeting productivity metrics. To be eligible for this role, you must have a minimum of 1 year of experience in the International Voice Process, robust analytical and communication skills, experience in banking or fraud processes is preferred, and immediate joiners are preferred. The CTC for this position can go up to 6.5 LPA with a rotational or US Shift and fixed Saturday & Sunday as the week off. Please note that the company is hiring for multiple roles in the US Shift with a fixed weekend off. Call and book your interview slot between 11 am to 4 pm at 9986267393 / 7829336202 / 9742630123 / 9380300644. As a Senior Analyst in the Insurance Process (US Shift), you will play a crucial role in managing client accounts and key stakeholders. Your responsibilities will include acting as the primary point of contact for the US onshore branch, conducting end-to-end policy renewal activities, handling the complete policy lifecycle, providing benefits advisory services, resolving queries efficiently, and collaborating with internal teams. It is essential to ensure adherence to US Health Insurance guidelines and compliance standards. To qualify for this role, you must have a minimum of 5+ years of experience in the International Voice Process, preferably in Insurance, Banking, or Healthcare Voice. Additionally, you should possess strong stakeholder and client management experience, exhibit a stable CV with no frequent job changes, demonstrate excellent communication and organizational skills, and be willing to work in US Shifts. The compensation for this position can go up to 10 LPA. In the Investment Banking Semi Voice Process as a Fraud Investigation Specialist, your main responsibilities will revolve around investigating and resolving fraud-related cases, analyzing transaction patterns, interacting with customers via voice and email, ensuring compliance with banking regulations, and maintaining accuracy while meeting productivity metrics. To be eligible for this role, you must have a minimum of 1 year of experience in the International Voice Process, robust analytical and communication skills, experience in banking or fraud processes is preferred, and immediate joiners are preferred. The CTC for this position can go up to 6.5 LPA with a rotational or US Shift and fixed Saturday & Sunday as the week off. Please note that the company is hiring for multiple roles in the US Shift with a fixed weekend off. Call and book your interview slot between 11 am to 4 pm at 9986267393 / 7829336202 / 9742630123 / 9380300644.