Network Engineering

Key Responsibilities:

• Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions. - Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures. - Collaborate with cross-functional teams to document and streamline end-to-end network provisioning and activation workflows. - Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions. - Drive continuous improvement initiatives to enhance SLAs, reduce cycle time, and improve service quality and customer satisfaction. - Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions. - Provide regular project updates and executive summaries to key stakeholders and clients. Qualification Required:

• Minimum of 3 years of relevant experience in business process management within the telecom or managed network services sector. - Strong understanding of managed network service domains and associated processes. - Experience in designing and implementing BPMN-compliant process maps and documentation. - Proficiency in BPM tools such as Visio, Blue Works, Adonis, or Celonis. - Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega. - Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G). - Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc. - Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA. - Bachelors degree in Computer Science, Information Technology, or a related field. - ITIL Foundation certification (V3 or higher) Mandatory. - Industry certifications such as CCNA, JNCIA, or Network+ Preferred. Role Overview: As a Network Engineer at HCLTech, you will be responsible for leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. Your role will involve driving business process change from the current "As-Is" state to an optimized "To-Be" state, collaborating with cross-functional teams, facilitating workshops, and driving continuous improvement initiatives to enhance service quality and customer satisfaction. Key Responsibilities: