[US] Lead Customer Success Specialist

Drive customer satisfaction and growth among a portfolio of our existing customers. - Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. - Design, plan and coordinate program activities to help drive program success and participation. - Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. - Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities. - Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap. - Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions. - Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning. - Maintain a flexible schedule to accommodate travel and customer meeting requirements. Skills and Qualifications:

Bachelor's degree required. - 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. - Proficiency with Microsoft Office Suite including Excel and PowerPoint required. - Ability to be flexible and adaptable. - Ability to prioritize, execute projects, and manage time effectively. - Empathetic, customer-first attitude. - Experience with SaaS required. - Strong communication interpersonal skills to effectively interact with customers and colleagues. - Willingness to travel and adapt to changing schedules and environments. Travel Requirements:

Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show. - If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration. - For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs. - Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy. - The ability to travel and a valid driver's license or access to reliable transportation may be required. Questions about the position? Please contact our HR Team, at jobs@benchmarkdigital.com.