8+ years in operations, customer success, or service delivery, ideally in a B2B, marketplace, or platform environment. - 4+ years leading leaders and multi‑team organizations. - Proven track record running complex support/ops functions with clear KPIs and continuous improvement. - Leadership & Mindset
Empathetic, hands‑on people leader with a high performance bar. - Strong operations mindset: comfortable with queues, SLAs, workflows, capacity planning, and process design. - Able to operate in ambiguity and create clarity, focus, and simple priorities for teams. - Analytical & Execution Skills
Strong analytical skills; confident using data and dashboards to understand performance and set priorities. - Experience standardizing processes and driving operational improvements across regions or functions. - Familiarity with support tooling, automation, in operations. - Engaged with AI practices and tools
Collaboration & Communication
Excellent stakeholder management across Product, Tech, Supply and regional teams. - Clear, concise communicator in English, able to adapt from frontline to C‑level audiences. ### Extras that give you an edge
Marketplace/Travel Marketplace industry experience
Sales team particular account management experience
How we’ll make your career journey extraordinary
Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time. - Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com. ### We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. #LI-Hybrid
