10+ years of experience in Customer Success Operations, Revenue Operations, or post-sales operational leadership roles
Experience supporting Customer Success organizations at high-growth SaaS companies with enterprise and product-led motions
Deep understanding of customer lifecycle management, including onboarding, adoption, retention, and expansion
Experience implementing and managing Customer Success platforms and CRM integrations
Experience building customer health scoring frameworks, lifecycle segmentation models, and engagement tracking systems
Strong familiarity with product usage data and customer engagement signals, and how these inputs inform retention strategies
Experience partnering with Sales, Product, and Support organizations to improve the end-to-end customer experience
Proven ability to build operational processes that support both customer retention and expansion revenue
Skills & Competencies
Strong analytical mindset with the ability to translate customer data into actionable operational insight
Systems thinker who can design scalable infrastructure for the customer lifecycle
Strong cross-functional leadership skills and credibility with Customer Success leadership
Ability to balance operational rigor with customer-centric thinking
Comfortable leading transformation initiatives in evolving post-sales organizations
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
