Enterprise Customer Success Manager

Collaborate on building and iterating on our renewals process to support our customers

Design and refine renewal playbooks, utilizing data insights to support customer health and drive revenue retention. - Collaborate with Sales and Customer Success Management to uncover and pursue expansion opportunities. - Work with Sales, Product, and Marketing to share industry best practices and drive the evolution of our platform. What you'll need to be successful:

A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years. - Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change. - High EQ; adept at managing multiple stakeholder relationships. - Demonstrated success in increasing renewal rates and building effective renewal processes. - Ability to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required. - Comfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation. - Experience managing and expanding enterprise customer relationships, with strong negotiation skills and the ability to overcome objections. - A collaborative approach with innovative ideas, a sense of humor, and a passion for customer success. - Experience with Customer Success platforms like Gainsight or ChurnZero is a plus. - A self-motivated attitude with a willingness to go above and beyond to ensure customer success and satisfaction. 1. Travel up to 30% of the time. Benefits and Perks:

The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. Other benefits include: