Drive AI adoption, value delivery, and renewals for a book of named accounts. - Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue. - Lead AI workshops to build and deploy workflows that solve specific business problems. - Identify and qualify expansion opportunities within existing accounts. - Co-build customer success plans to help every customer achieve desired objectives. - Partner with AEs on growth strategy while owning customer activation and renewal readiness. - Learn our product inside and out and help your customers drive business outcomes. - Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. - Document and share key findings/learnings with the broader Notion organization. # Skills You'll Need to Bring
5+ years of success in your current Customer Success or Account Management role
You have experience driving the end-to-end customer journey - from adoption to renewal
Strong discovery skills to uncover customer challenges and connect them to tailored solutions
You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
Ability to articulate value customers are receiving and present it effectively to senior audiences
Ability to build Customer Success playbooks and new processes based on learnings
Ability to work cross-functionally to solve customer problems creatively
Ability to navigate ambiguity in a fast-paced and foundational team
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
Nice To Haves
You are a power user of Notion
You have experience working with a technical product and multiple commercial models (seats, usage)
You've been a first or early hire at a fast growing start up
You have experience using Notion at a past or current company
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York City, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $145,000-$175,000. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144. #LI-Onsite
A Note on AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively.
