The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. Play a vital role in Guidepoint’s success.
As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts. This is a hybrid position out of our Athens office.
Interview Process:
Meet your Guidepoint Recruiter! - Initial Candidate Screen
Meet the Guidepoint Team! - Hiring Manager Interview
Interview Process Outcome
Who We Are:
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
Responsible for scheduling bulk telephone consultations for client service teams
Manage multiple client organization requests and respond within a timely manner
Coordinate with advisors and clients to confirm telephone consultations
Leave messages and follow up with Advisors to expedite scheduling projects
Maintain an updated status of client telephone consultations
Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
Follow multiple work streams to help Project Managers and other team members across Athens to organize client requests and track progress on projects
Ongoing communication with experts to confirm availability
Managing follow-up questions and clarifications
Assist with ad-hoc requests
Experience You Will Bring:
College degree
1-3 years of previous work experience dealing in a high-call volume environment
Administrative and/or client service experience
Skills You Will Bring:
Attention to detail and excellent follow-up skills required
Excellent aptitude for developing systems of organization
Excellent time management skills and able to multitask
Effective organizational skills (e.g., using agendas, planning tools, etc.)
Persuasion and influencing skills
Clear and professional communication with managers
Ability to work as part of an international team and independently
Excellent sense of urgency and responsiveness
Fluency in English
What We Offer:
Competitive compensation
Private health insurance
Entrepreneurial environment, autonomy, and fast decisions
International exposure to the global Guidepoint service teams
Casual work environment
Summer and winter team events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. #LI-hybrid
