Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. ### Key Responsibilities
Technical account ownership and customer success
Serve as the primary technical point of contact (L1) for Atlas customers post go-live
Own the short and long-term technical success and health of assigned accounts
Build trusted, durable relationships with customer engineering, IT, platform, and operations teams
Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment
Is main contact point during escalations and drives resolution
Collaborates with AEs to co-deliver QBRs
Joint Success Plan ownership
Build, maintain, and continuously drive Joint Success Plans with customers
Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria
Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes
Regularly review and update success plans with customer stakeholders and Armada leadership
Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation
Help customers integrate Atlas into existing workflows, tooling, and operational processes
Identify usage gaps, friction points, and opportunities to expand Atlas value
Guide customers from initial usage into advanced, production-grade operating patterns
Identifies applications to be integrated into Marketplace and drives the execution of this integration
Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others
Supports the customers with asset management best practices
Trains new users to use Atlas in a proficient way
Time-to-value and ongoing value realization
Accelerate time-to-value by prioritizing high-impact Atlas use cases
Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity
Track, quantify, and communicate realized value through structured reviews and health checks
Operational excellence and reliability
Monitor platform health, usage trends, and operational signals across assigned accounts
Proactively identify risks, misconfigurations, or adoption challenges before they impact customers
Coordinate with Support, Engineering, and Product teams to resolve issues efficiently
Ensure customers operate Atlas in a secure, stable, and scalable manner
Governance, security, and compliance alignment
Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations
Partner with customer security and compliance teams as needed
Maintain disciplined operational hygiene, documentation, and access management
Expansion and growth support
Identify Atlas-led expansion opportunities including additional users, environments, or use cases
Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan
Provide technical validation and guidance for Atlas-driven growth opportunities
Cross-functional collaboration
Work closely with Support teams responsible for Atlas onboarding and deployment
Partner with Product and Engineering to provide structured feedback based on real customer usage
Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience
Qualifications and Experience
8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles
Strong experience supporting enterprise SaaS platforms in production environments
Deep understanding of cloud platforms, distributed systems, and operational tooling
Proven ability to build and drive Joint Success Plans tied to measurable outcomes
Ability to explain complex technical concepts clearly to engineers and executives
Strong written and verbal communication skills
Preferred Experience
Experience supporting control planes, management platforms, or observability tools
Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments
Exposure to regulated or sovereign customer environments
Experience driving adoption, value realization, and expansion for enterprise SaaS products
Comfort operating with ambiguity and owning outcomes end to end
Benefits
Medical, dental, and vision (subsidized cost)
Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
Retirement plan options, including 401(k) and Roth 401(k)
Unlimited paid time off (PTO)
14 paid company holidays per year
#LI-Remote #HP-1
Compensation
$132,000—$165,000 USD
You're a Great Fit if You're
A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude
Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda
Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you
Equal Opportunity Statement
At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates
Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.
