Provide Tier 1 and Tier 2 support for Robinhood employees, including queue triage, troubleshooting, onboarding, offboarding, and onsite technology support. - Serve as the primary Support Engineering presence for the Westlake office, including AV support, return-to-office technology needs, and onsite events. - Troubleshoot and support MacOS, Windows, iOS, Android, Google Workspace, Okta, Slack, 1Password, MDM tools, Zscaler, Jira Service Management, and ServiceNow. - Use ticket data, recurring issue patterns, and employee feedback to improve support workflows, documentation, and knowledge resources. - Help operationalize AI-enabled support tools, including Gemini, Claude, ChatGPT, or similar tools, to improve response quality, ticket deflection, and internal support processes. ## What you bring
2+ years of relevant experience in IT support, support engineering, help desk, workplace technology, or a related technical support role. - Experience supporting MacOS, Windows, iOS, Android, SaaS tools, MDM platforms, VPN tools, and IT service management systems such as Jira Service Management or ServiceNow. - Experience using AI tools such as Gemini, Claude, ChatGPT, or similar tools to improve workflows, documentation, troubleshooting, or support quality. - Strong communication, organization, and employee support skills, including experience helping users through technical issues with clarity and care. - Ability to work independently as an onsite support representative while staying closely connected with distributed peers across Support Engineering, Systems, Corporate Applications, Operations, Corporate Security, Workplace, Customer Experience, and Learning & Development. ##
What we offer
Challenging, high-impact work to grow your career. - Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. - Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. - Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. - Employer-paid life & disability insurance, fertility benefits, and mental health benefits. - Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! - Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$42.50—$50 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$37.40—$44 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$33.20—$39 USD
Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
