Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Social Media Manager - 12 month FTC
Location: London, United Kingdom
What you will be doing:
Publishing and Platform Management
Own scheduling and publishing across platforms including TikTok, Instagram, and YouTube Shorts
Ensure all content is posted on time, correctly formatted per platform, and aligned with channel strategy
Manage platform calendars across always-on content and campaign activity
Platform Optimisation
Adapt content for each platform - adjusting captions, formats, and structure to apply platform-specific best practices
Ensure every asset is fit for feed behaviour and optimised for engagement before it goes live
Content Planning and Calendar Management
Maintain and manage the content calendar, collaborating with Strategists, Account Managers, and Content teams to ensure delivery readiness
Ensure a balanced mix of planned content, campaign activity, and reactive opportunities across the calendar at all times
Community and Engagement Oversight
Monitor social activity and flag key trends, audience conversations, and opportunities for engagement
Work with the team to ensure responses are timely and interactions are aligned with brand tone
Performance Tracking and Optimisation
Monitor content performance across platforms, tracking metrics including engagement, reach, retention, and click-through
Provide clear, actionable performance feedback to Content Creators, Strategists, and the Social Creator Lead
Identify what content to scale, what to optimise, and what to stop - and communicate findings clearly to the team
Multi-Market Coordination
Support publishing and optimisation across markets, ensuring local adaptations are correctly implemented and market-specific best practices are followed
Cross-Team Collaboration
Work closely with Social Strategists, Content Creators, Designers, Data Analysts, and Account Managers to keep what is planned, produced, and published in alignment
Maintain clear communication across teams on timelines, asset readiness, and platform requirements
Process and Workflow Management
Support and maintain publishing workflows, approval processes, and platform-specific guidelines
Identify inefficiencies and propose practical improvements that increase speed, accuracy, and reduce rework
Budget and Financial Administration
Track and report on content production spend at a project level, supporting accurate budget management across the studio
Raise purchase orders and support invoice processing alongside the production team, escalating discrepancies promptly
What you need to be great in this role:
Strong, practical knowledge of TikTok, Instagram, and YouTube Shorts - including platform algorithms, content best practices, and audience behaviour
Experience managing high-volume publishing across multiple platforms and markets
Demonstrated ability to manage content calendars, handle multiple publishing workstreams, and deliver consistently to deadlines
Strong attention to detail across accuracy, formatting, and timing - in environments where getting it right every time matters
Comfortable reading and applying performance metrics and platform insights to improve content outcomes
Able to translate data into clear, actionable feedback for creative and strategy teams
Experience working across creative, strategy, data, and client teams - with strong coordination skills and the ability to keep multiple stakeholders aligned
Clear, confident communicator in fast-moving, high-volume environments
Background in social media management, content publishing, or digital marketing - ideally across consumer or FMCG brands
Experience in agency, in-house, or embedded studio environments where always-on delivery is the norm
Experience supporting project-level budget tracking and financial administration, including purchase orders and invoice processing
Proficiency with Gen AI tools relevant to social media management - including tools that support publishing workflows, caption and copy generation, content variation, and performance analysis
Experience building personal AI-assisted workflows to improve efficiency and reduce manual workload
Agentic approach to platform and delivery challenges: able to identify patterns, break down problems, and find efficient solutions independently
Ability to critically evaluate AI-generated outputs and apply sound human judgement before publishing or acting on them
Experience in multi-market environments or embedded in-house or studio setups
Familiarity with social scheduling tools and community management workflows
Experience coordinating influencer or creator-led campaigns
Formal qualifications are welcome but not required. Equivalent experience counts, whether gained through work, study, volunteering, or self-directed learning. Req ID: 17744
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