Metropolis is seeking a Customer Success Manager for AeroParker, a Metropolis Technologies company, to act as the primary strategic partner for a portfolio of clients across Europe. In this role, you will own the client relationship throughout the entire lifecycle—from initial acquisition and technical implementation to the long-term operational phase. Working within an experienced team of CSMs, you will act as a consultant to help airports, cities, and ports maximize their revenue and platform utilization while delivering a world-class user experience. ### What you'll do
Engage deeply with clients to understand their business goals and advise how AeroParker’s features can meet their needs
Lead the project management for the delivery and integration of AeroParker for clients, ensuring high-quality, timely deployments
Act as a "Voice of the Customer" internally, advocating for client needs and helping shape future product enhancements
Identify development opportunities to enhance the customer experience and ensure technical improvements are properly specified and delivered
Maintain rigorous oversight of contract deadlines, invoicing, and platform performance
Maintain an expert-level understanding of the AeroParker platform and stay ahead of e-commerce and parking industry trends
What we're looking for
3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience
Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations
Strong expertise in managing complex technical projects and integrations
Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels
Ability to prioritize multiple clients and complex workstreams without losing sight of the details
Creative, calm approach to resolving complex client issues
Meticulous mindset when setting up platform functionality or specifying product changes
Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience
While not required, these are a plus:
Proficiency with Salesforce, Jira, or similar CRM/CMS
Hybrid Office Model: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site in a hybrid capacity, fostering organic interactions that spark creativity and connection. When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is £35,000 - £40,000 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
