Technical Account Manager- APAC

What You’ll Do

• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity. - Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way. - **Enablement & Training -**Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success. - Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals. - Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams. - Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap. ## What You Bring

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity. - Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms. - Experience handling customer escalations, support tickets, and technical project management. - Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences. - Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms. - Bachelor’s degree in a technical discipline or equivalent experience preferred.