As an Operations Engineer at our company, you will be a crucial member of the team working on the NextGen connectivity platform across multiple platforms. Your main responsibilities will include:
Providing advanced-level technical support to customers facing complex network issues such as routing, switching, and security technologies. - Analyzing and troubleshooting network-related problems reported by customers or detected through monitoring systems, using advanced methodologies, diagnostic tools, and protocols to identify root causes and develop solutions. - Acting as the primary point of contact for customers seeking technical assistance, effectively communicating with them to understand their technical issues, provide updates on troubleshooting progress, and deliver timely resolutions. - Collaborating with internal teams and external partners to expedite issue resolution and ensure customer satisfaction. - Documenting troubleshooting steps, solutions, and best practices for internal and external knowledge bases, and sharing knowledge and expertise with team members through training sessions, workshops, and technical forums. - Staying updated on industry trends, emerging technologies, and best practices in network engineering and technical support, and pursuing professional development opportunities, certifications, and training to enhance technical skills and knowledge. To qualify for this role, you should have:
4+ years of experience in network engineering, technical support, or a related field, with a focus on advanced troubleshooting and problem-solving. - Deep technical expertise in networking technologies, including TCP/IP Foundations, routing protocols (e.g., BGP, OSPF), switching technologies (e.g., VLANs, STP), and network security (e.g., firewalls, VPNs). - Experience with network troubleshooting tools and protocols (e.g., Wireshark, SNMP, NetFlow). - Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. - Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders at all levels. - Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines. - Industry certifications such as CCNP, CCIE, or equivalent are highly desirable. - Experience working in a technical assistance center (TAC) or similar customer support environment. - Familiarity with network automation and scripting languages (e.g., Python, Perl) for task automation and tool development. - Knowledge of cloud networking technologies and architectures (e.g., AWS, Azure, GCP). Join us and be a part of building an ambitious future for our flagship product! As an Operations Engineer at our company, you will be a crucial member of the team working on the NextGen connectivity platform across multiple platforms. Your main responsibilities will include:
Providing advanced-level technical support to customers facing complex network issues such as routing, switching, and security technologies. - Analyzing and troubleshooting network-related problems reported by customers or detected through monitoring systems, using advanced methodologies, diagnostic tools, and protocols to identify root causes and develop solutions. - Acting as the primary point of contact for customers seeking technical assistance, effectively communicating with them to understand their technical issues, provide updates on troubleshooting progress, and deliver timely resolutions. - Collaborating with internal teams and external partners to expedite issue resolution and ensure customer satisfaction. - Documenting troubleshooting steps, solutions, and best practices for internal and external knowledge bases, and sharing knowledge and expertise with team members through training sessions, workshops, and technical forums. - Staying updated on industry trends, emerging technologies, and best practices in network engineering and technical support, and pursuing professional development opportunities, certifications, and training to enhance technical skills and knowledge. To qualify for this role, you should have:
4+ years of experience in network engineering, technical support, or a related field, with a focus on advanced troubleshooting and problem-solving. - Deep technical expertise in networking technologies, including TCP/IP Foundations, routing protocols (e.g., BGP, OSPF), switching technologies (e.g., VLANs, STP), and network security (e.g., firewalls, VPNs). - Experience with network troubleshooting tools and protocols (e.g., Wireshark, SNMP, NetFlow). - Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. - Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders at all levels. - Ability to work effectively in