Product Manager - Customer Value Management

Key Responsibilities:

• Own the product vision and roadmap for Telecom CVM, Campaign Management, Loyalty, and Personalization platforms. - Translate business objectives into product features with clear prioritization. - Benchmark industry CVM trends, competitor platforms, and advanced analytics capabilities. - Define and manage features across CVM components such as Campaign Management, Journey Builder / Orchestration, Real-time Decisioning, Segmentation & Targeting, Offer Recommendation Engine, and Loyalty & Gamification Modules. - Act as a product SME in discussions with telecom operators, convert operator business cases into product requirements, workflows, and functional specs. - Understand Telco data models, work with analytics teams to build predictive models, and monitor campaign performance for iterative improvements. - Create detailed PRDs, user stories, and acceptance criteria, drive agile ceremonies, ensure timely delivery of releases, and coordinate with QA for UAT and production rollout. - Work with cross-functional teams such as Marketing, Product Ops, Data Engineering, CRM, and DevOps, provide inputs to Pre-Sales, Solutioning, and RFP submissions, and support GTM activities for new features and capabilities. Qualification Required:

• 410+ years of experience in Telecom CVM product/solution roles. - Prior experience working with any CVM platforms of Telco - Domestic / International. - Strong understanding of Telco subscriber lifecycle, segments, and revenue-driving CVM strategies. - Deep experience in at least two areas: Campaign Automation, CVM Analytics / Predictive Models, Real-time Decisioning, Offer/Pack Recommender Systems, Customer Journeys, and Loyalty Management. - Ability to convert ambiguous operator needs into structured product requirements. - Strong analytical mindset with understanding of SQL, dashboards, KPIs, A/B testing, and campaign measurement. - Excellent presentation, communication, and stakeholder-facing skills. Compensation: