Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients). - Position feature usage and upgrades in the context of the client’s business goals. - Spark curiosity and drive action — help clients “see what they’re missing.”
Drive Value and Adoption
Explain the benefits of core and add-on features in plain language that resonates with restaurant operators. - Track adoption milestones and follow up to celebrate wins or remove blockers. - Support small business owners in taking ownership of their success with Popmenu. - Support and Triage
Answer basic account questions related to billing, login, permissions, or feature functionality. - Flag technical issues or complex concerns to the appropriate internal team. - Document interactions and outcomes in CRM tools with attention to detail. - Internal Collaboration
Partner with onboarding, support, and success teams to ensure a seamless client journey. - Provide insights and trends that inform product, marketing, and retention efforts. ## Requirements
What You Bring:
1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment. - Comfortable on the phone and energized by helping people take action. - Ability to communicate value clearly and persuasively. - A service mindset with curiosity to dig into client goals and challenges. - Familiarity with restaurant operations is a plus. - Experience with tools like Salesforce or Gainsight is a bonus.