Customer Success Manager (12 month FTC)

• Own the end-to-end lifecycle for your book of business, driving successful renewals through proactive planning, forecasting, and negotiation
• Build and execute renewal strategies 90–120 days in advance, identifying risks early and partnering cross-functionally to ensure seamless execution
• Develop strong relationships with key stakeholders, aligning on measurable success metrics and desired business outcomes
• Monitor product usage and engagement, proactively addressing adoption gaps to ensure customers realize clear ROI
• Lead business reviews and strategic check-ins to reinforce value, strengthen alignment, and surface growth opportunities
• Identify and mitigate churn risk using data-driven insights, executing mitigation plans and escalating when necessary
• Maintain clear documentation of account health, risks, and blockers while advocating for customer needs and sharing feedback internally

What We’re Looking For

• 3-5 years in Customer Success or a similar client-facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail

Nice to Have

• Experience in a high-growth startup environment
• Experience managing mid-market or enterprise accounts
• Familiarity with CRM and CS platforms (Salesforce, Gainsight, etc.)

What we offer:

• Competitive salary
• Fully covered private health insurance
• Paid parental leave
• Generous paid time off
• Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month Lifestyle Stipend to spend on fitness and other activities
• Winter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice