Posted Apr 4, 2026
Key Responsibilities:
Oversee the end-to-end delivery operations model of contracted cloud services for customers, ensuring a balance between cost and quality across cloud service offerings. - Lead and manage a team of CDMs squads, integrating SC OPM OPM and additional roles such as quality or program managers as needed. - Maintain regular communication with delivery teams and suppliers, establish a cadence with Service Management CSM and the customer on delivery aspects of the service. - Represent the voice of the customer within the CMS delivery organization and endorse and approve optimal costing and solution design sign off. - Monitor all aspects of customer delivery, supervise and monitor the quality and cost of services, drive cost optimization and efficiency measures, identify and address service gaps, and manage escalations and complaints promptly. - Direct quality initiatives like Back2Green programs, contribute to strategic planning, align with Service Delivery Management CSM, and actively contribute to Cloud Services business objectives and strategic initiatives. Qualification Required:
Customer Quality Focused: Ability to prioritize customer needs focused on quality to ensure satisfaction. - Technical Competence: Strong understanding of Cloud Solutions and Managed Services Portfolio. - Delivery Model Process Optimization: Understanding Workflow Implementing and analyzing end-to-end delivery models. - Standardization: Establishing standardized procedures to ensure consistency in service delivery. - Cross Functional Collaboration: Ensure seamless integration across the organization. - Quality Assurance: Promoting a culture of quality and continuous improvement. - Problem Solving: Strong analytical skills to identify issues and implement effective solutions. - Relationship Management: Ability to build and maintain relationships with customers, internal stakeholders, teams, and suppliers. - Leadership Competence: Ability to lead highly productive and goal-oriented teams aiming to achieve common business objectives. Role Overview: You will be responsible for the end-to-end delivery for customer accounts or a cluster of accounts, focusing on quality and cost while serving as the liaison between the customer and the delivery organization. Your role will involve fostering collaboration and direct communication with the Service Management CSM organization, internal and external delivery units, and suppliers. Key Responsibilities:
Oversee the end-to-end delivery operations model of contracted cloud services for customers, ensuring a balance between cost and quality across cloud service offerings. - Lead and manage a team of CDMs squads, integrating SC OPM OPM and additional roles such as quality or program managers as needed. - Maintain regular communication with delivery teams and suppliers, establish a cadence with Service Management CSM and the customer on delivery aspects of the service. - Represent the voice of the customer within the CMS delivery organization and endorse and approve optimal costing and solution design sign off. - Monitor all aspects of customer delivery, supervise and monitor the quality and cost of services, drive cost optimization and efficiency measures, identify and address service gaps, and manage escalations and complaints promptly. - Direct quality initiatives like Back2Green programs, contribute to strategic planning, align with Service Delivery Management CSM, and actively contribute to Cloud Services business objectives and strategic initiatives. Qualification Required:
Customer Quality Focused: Ability to prioritize customer needs focused on quality to ensure satisfaction. - Technical Competence: Strong understanding of Cloud Solutions and Managed Services Portfolio. - Delivery Model Process Optimization: Understanding Workflow Implementing and analyzing end-to-end delivery models. - Standardization: Establishing standardized procedures to ensure consistency in service delivery. - Cross Functional Collaboration: Ensure seamless integration across the organization. - Quality Assurance: Promoting a culture of quality and continuous improvement. - Problem Solving: Strong analytical skills to identify issues and implement effective solutions. - Relationship Management: Ability to build and maintain relationships with customers, internal stakeholders, teams, and suppliers. - Leadership Competence: Ability to lead highly productive and goal-oriented teams aiming to achieve common business objectives.
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