AHHS Inside Sales Representative

Compensation Details: $25.00-$28.00 per hour Job Description: The Inside Sales Representative partners closely with field teams to drive revenue growth through proactive follow-up, customer engagement, and relationship management. This role is focused on converting proposals and quotes into closed business while delivering a high-quality customer experience and ensuring seamless coordination across teams. We're looking for someone with experience in Plumbing, Heating, Cooling, and Electrical (PHCE) environments who brings a strong "hunter" mindset—someone motivated by follow-up, persistence, and closing opportunities. What You'll Do Proactively follow up on open proposals, quotes, and inactive accounts through phone and email to drive conversions Manage the full lifecycle of opportunities, from initial outreach through close, ensuring consistent follow-through Build and maintain strong customer relationships by delivering responsive, high-quality service Partner closely with field personnel to align on customer needs, coordinate outreach, and ensure smooth handoffs Participate in customer discussions alongside field teams to support solutions and move opportunities forward Address customer questions and objections using a consultative approach to secure business Process orders accurately and maintain organized, up-to-date CRM records Support lead management and pipeline development through ongoing nurturing and follow-up What We're Looking For 1–3 years of experience in sales, customer service, or a related role (PHCE industry experience preferred) Background in plumbing, HVAC, electrical, or other skilled trades environments strongly preferred Proven ability to meet or exceed performance goals (revenue, conversion, or activity-based) Strong communication skills with confidence on the phone and a consultative selling style Comfortable using CRM systems and Microsoft Office Highly organized with strong attention to detail Self-motivated, persistent, and results-driven How Success is Measured Quote-to-close conversion rate Revenue attainment against goals Outbound follow-up activity levels Accuracy and consistency of CRM documentation Customer satisfaction and service quality #LI-JR1 Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. You are joining a team that's committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. * Benefits are provided in compliance with applicable laws, plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services, Inc. Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services. Equal Opportunity Employer Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimers The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job. Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.