Senior UX Researcher, Applied AI Solution

Key job responsibilities

* Lead end-to-end research programs across a product area, including study design, recruitment, moderation, analysis, synthesis, and communication of findings * Drive a broad range of research, from rapid evaluative studies to foundational interviews, surveys, diary studies, journey research, and mixed-methods programs * Partner with senior cross-functional stakeholders to inform product strategy, evaluate concepts and prototypes, and improve live customer experiences * Define research plans for ambiguous problem spaces and use strong methodological judgment to select the right approach for the decision, product stage, and level of risk * Help teams reduce ambiguity and de-risk investments by identifying unmet customer needs, product gaps, adoption barriers, and trust issues early * Translate research findings into clear recommendations that improve usability, adoption, trust, and overall customer experience quality * Influence roadmaps and prioritization by ensuring customer evidence is visible, credible, and actionable at the right moments * Build deep domain expertise through ongoing study of customer workflows, prototypes, competitive products, and industry trends * Mentor junior researchers and contribute to raising the quality, consistency, and impact of research across the team * Explore thoughtful ways to use AI in the research and product development process where it improves speed, depth, or quality