Security Services Supervisor

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Job Summary SUMMARY The Security Services Supervisor is responsible for the overall supervision of Public Safety operations, with the Public Safety program of the Grady Health System during their designated shift. The incumbent is additionally responsible for planning, delegating, staffing, training, counseling and controlling shift operations. The incumbent will manage the shift in the absence of the shift manager. Must be flexible to work days, evenings or night shifts. JOB RESPONSIBILITIES Responsible for the personal safety and security of employees, physicians, patients, and visitors in the Grady Health System and on the Grady Campus during their assigned shift. Operates Grady Health System vehicles while on duty. Performs other duties as assigned set fourth by the department. Assists the Shift Manager in delegating work, responsibility, and authority, in order that subordinates can make maximum use of their abilities. Employs, when appropriate, hand-holds, handcuffing techniques, and authorized restraint holds in order to contain and/or eliminate illegal or disruptive conduct. Carries a departmental regulated firearm as required. Assists in the development and implementation of solutions to day-to-day shift operational problems. Ensures that qualified personnel are available to staff positions in the day-to-day operations. Assists the Shift Manager in teaching individuals and teams how to do their jobs. Supports the departmental training program Assists with developing better methods and procedures to ensure quality and increase shift productivity. Fulfills responsibility in the face of emotional stress and pressing demands. Assists the Shift Manager in measuring progress and taking corrective action when needed to achieve shift objectives. QUALIFICATIONS High School diploma or GED is required. Three (3) years of military, law enforcement, or armed security experience is required. Required to successfully complete behavioral evaluation including fitness to carry a firearm. Must have a current exposed firearms license through the Georgia Board of Private Detectives and Security Agencies. Must be eligible to obtain both an exposed and concealed weapon permit within six months. Must have a current valid Georgia driver's license, and an insurable driving record. Exhibit professional, service-oriented interaction with hospital and clinic staff, patients and visitors. Core Competencies These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment. 1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families. 2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes. 3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals. 4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership. 5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all. 6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes. 7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure. 8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback. 9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency. 10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care. Grady Total Rewards At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including: Health & Wellness: Medical, dental, vision, and prescription drug coverage. Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage. Work-Life Balance: Paid time off, holidays, and family leave benefits. Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement. Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services. Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond. Why Join Grady? Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration. Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued. At Grady, we don't just work, we make an impact. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. If you're passionate about healthcare, ready to make a real impact, and want to thrive in a dynamic, innovative environment, Grady is where your career takes off! Join our Talent Community At Grady Health System, we are more than just a healthcare provider – we are a lifeline for our community. With a rich history of compassionate care, we've been serving Atlanta and beyond for over 125 years. As one of the nation's leading public health systems, we are committed to delivering exceptional, patient-centered care to all, regardless of ability to pay. Our dedicated team of healthcare professionals brings a passion for making a difference, and together, we provide top-notch services in every specialty, from trauma care to maternal health, to community-based programs that improve lives. We embrace innovation, diversity, and collaboration to meet the unique needs of our patients and create a healthier future for everyone. Join us in our mission to make a lasting impact – because at Grady, your care, your career, and your community matter.