Product Quality Engineer

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. ## What you’ll do

• Build and own an AI-native, first-of-its-kind Voice of the Customer program — synthesizing signal from across our user base to surface what matters most to our business, including product and engineering leadership. - Develop and maintain feedback loops that translate customer experience into product decisions in real-time, at a pace that matches how fast we're moving. - Drive agentic bug prioritization at scale — working with tooling to move from manual triage to automated pipelines, and applying business context where humans need to stay in the loop. - Serve as the senior escalation point between frontline support and engineering, owning the most critical customer issues in your domain at any given time. - Act as the go-to product expert across User Ops and the broader business, fielding technical and product questions that would otherwise land on engineering. - Partner with engineering teams on key initiatives in your domain, contributing product and customer context that shapes prioritization and roadmap decisions. - Contribute to the tooling and infrastructure that makes quality operations more scalable — bug reporting systems, VoC pipelines, and feedback loop infrastructure. ##