Posted May 13, 2026
BCM One is looking for a Service Delivery Administrator to join our Pure IP Service Delivery team. This role supports the delivery of voice and telecom services for business customers by handling the administrative aspects of service orders, with a strong emphasis on number porting and VoIP services. You will help ensure customer services are provisioned accurately, efficiently, and on schedule. In this role, you will work closely with Service Delivery Engineers, other administrators, project teams, vendors, and customers. Your responsibilities include managing regional tickets and orders, monitoring queues, and communicating updates throughout the delivery process. Strong attention to detail, organization, and clear communication are critical for success. This role is a strong fit for someone with experience in a voice or telecom service delivery environment, including hands-on number porting experience, who is looking to continue developing their skills within a collaborative and supportive team. The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working independently. What You Will Do:
Act as the administrative point of contact for customer orders, cancellations and porting requests
Ensure that provisioning tasks are escalated correctly within the SLAs
Liaise with suppliers to ensure services are delivered on time to our customers
Liaise with customers to ensure we have correct and complete information from them to fulfil their requests
Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
Ensure that customers have a positive experience when working with our provisioning department
Manage stock and number inventories to ensure the numbers are correctly allocated to customers and made available when necessary
Adhere to the guidelines of the Acceptable Use Policy and follow the company ethics detailed within the Code of Conduct Policy. - Attend all Security Training sessions and follow the company’s Security Incident Management Process to report security events. - Follow guidelines for physical security of the equipment provided and observe clear desk and clear screen policy as defined in the company’s Physical and Environmental Security Policy. - Be aware of the technical requirements when working remotely and apply as many secure remote working guidelines as possible as defined within the Remote Working Policy. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture. We Are a Team
We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth. - We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times. Hard Work is Recognized
We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year. - We believe in developing our team members and offer many opportunities for training, professional development and career growth. Your Voice is Heard
We empower our team members to speak up and look for opportunities in challenges. - We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.
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