Associate Manager, Technical Account Management

Provide technical leadership and guidance to customers and internal teams on the implementation, configuration, and optimization of our products and solutions. Act as a trusted advisor to customers, offering insights and best practices to help them achieve their business objectives. - Serve as the voice of the customer within the organization, advocating for customer needs and priorities. Gather feedback, identify trends, and communicate insights to product management and development teams to drive product improvements and enhancements. - Proactively engage with customers to understand their business goals and objectives, and identify opportunities for product adoption and expansion. Develop and execute customer success plans to drive value realization and ensure customer satisfaction. - Identify and mitigate risks to customer success, including technical challenges, adoption barriers, and other factors that may impact customer satisfaction and retention. Develop proactive strategies to address risks and ensure customer success. - Continuously monitor and assess customer satisfaction and engagement metrics, and identify opportunities for improvement. Collaborate with cross-functional teams to implement process improvements and drive customer success initiatives. - Work within Business Intelligence tools like PowerBI and CRMs like SalesForce. Create reports and monitor performance of Key Performance Indicators (KPI’s) tied to Technical Account Managers. - Identify talent while interviewing prospects for Technical Account Management. Required Qualifications

Bachelor's degree in computer science, engineering, or related field. - 5+ years of experience in a customer-facing technical role, such as customer success engineer, solutions engineer, or technical account manager. - Previous Management experience is a plus. - Strong technical aptitude and expertise in software applications, APIs, and cloud technologies. - Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences. - Proven track record of successfully managing complex technical projects and driving customer success initiatives

Project management experience, with the ability to manage multiple projects and priorities simultaneously

Strong problem-solving and troubleshooting skills, with a proactive and solution-oriented mindset. - Experience working with enterprise customers and managing strategic accounts is preferred. - Familiarity with CRM systems and customer success tools (e.g., Salesforce, Gainsight) is a plus. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.