Lead, IT Help Desk

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title: Lead M365 Team Leader Responsibilities: • Managing the day-to-day activities of the team. • Motivating the team to achieve organizational goals. • Developing and implementing a timeline to achieve targets. • Delegating tasks to team members. • Conducting training of team members to maximize their potential. • Empowering team members with skills to improve their confidence, product knowledge, and communication skills. • Contributing to the growth of the company through a successful team & conducting quarterly performance reviews. • Creating a pleasant working environment that inspires the team. Team Leader Requirements: • Graduate or Above in any field. • Minimum of 1 to 2 years of experience in people management • Excellent spoken and written communication skills in English. • Confidence and skillful negotiating skills. • Strong organizational skills to give the team direction. • Minimum six months experience in Server, Active Directory management or technical support role. OTHER RESPONSIBILITIES • Creation/deletion/management of objects in AD, i.e. local user accounts, groups, workstations, servers etc • Regularly perform housekeeping duties to keep their OU hierarchy clear of stale, unused, expired, and other no longer needed objects • Process requests for access control authorized by data owner and by following defined process. • Process requests for group drive mappings, computer account, application accounts etc. • Meeting or exceeding predefined KPI and SLA targets. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes "When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain." Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.